Terms of Service

Effective date: November 7, 2026

These Terms of Service (“Terms”) are an agreement between you and Confluence Enterprises LLC, 3825 Leonardtown Road, Suite 5, Waldorf, MD 20601 (“MyDocUploads”, “we”, “us”), the provider of MyDocUploads, a ConsultraCloud app. If you use MyDocUploads for a business, you accept these Terms for that business, and “you” means that business. By creating an account or using MyDocUploads, you agree to these Terms and to our Privacy Policy.

1. The service

MyDocUploads gives each of your clients a secure workspace for documents. It includes five modules: Core (workspaces, file storage and sharing, file requests), Conversations, Secure Drop, Sign and Flow (forms and templates). Every plan includes every module. Plans differ by the number of seats, active workspaces and monthly allowances, as shown on our pricing page. Allowances reset each month. We may improve and change the service over time. If we remove a feature that is central to your plan, we will tell you in advance.

2. Accounts and seats

• A seat is a person on your team who signs in with an account. Each seat is for one named person and may not be shared.
• People you send a link to (clients, signers, form-fillers and Secure Drop recipients) do not need an account and do not use a seat.
• You are responsible for your account, for keeping sign-in details safe and for everything done under your account. We recommend two-step sign-in for every seat.
• Tell us right away at security@mydocuploads.com if you believe your account has been used without permission.

3. Free trial

New customers can try MyDocUploads free for 14 days. A credit card is required to start the trial, and nothing is charged during it. We email the account owner 3 days before the trial ends. When the trial ends, your card is charged for the plan and billing period you chose, and your subscription continues until you cancel. To avoid being charged, cancel in Billing before the trial ends.

4. Fees and billing

• Subscriptions are billed in advance, monthly or annually, through Stripe. Annual billing is discounted as shown on our pricing page.
• Fees do not include taxes. You are responsible for any taxes that apply, other than taxes on our income.
• Fees are not refunded for partial months or unused time, seats or allowances, except where the law requires.
• We may change our prices. We will give you at least 30 days’ notice by email, and the new price applies from your next billing period after the notice.
• If a payment fails, we will let you know. If it is not resolved, your account may become read-only as described in section 5.

5. Canceling and what happens to your data

• You can cancel at any time in the app. Your plan stays active until the end of the period you have paid for.
• An account with no plan in force (a plan was canceled, a trial ran out or a plan was never started) becomes read-only. The owner can still sign in, view and download every file, but cannot add anything new until a plan is chosen.
• When a subscription is canceled, your organization and its files are permanently deleted 60 days after the plan ends. We email the account owner 14 days and 3 days before deletion. Please download anything you want to keep before then. Deleted data cannot be recovered.

6. Your content

• You keep all rights to the files, messages, forms and other content that you and the people you invite add to MyDocUploads (“your content”).
• You give us permission to store, process, display and send your content only as needed to provide, secure and support MyDocUploads for you.
• You are responsible for your content, for having the right to collect and share it, and for meeting the laws and professional rules that apply to you and your clients, including privacy, record-keeping and confidentiality rules.
• If you are subject to HIPAA, you must sign a Business Associate Agreement with us before adding protected health information. A BAA is available on request.
• We do not send your content to any AI service.

7. Links you send

You decide who receives your file requests, shares, forms, Secure Drop messages and signing links, and what each link allows. You are responsible for sending links to the right people and for the settings you choose, such as expiry dates, passwords and PINs. Anyone who uses a link must use it only for its intended purpose.

8. Electronic signatures

Sign lets you collect electronic signatures on PDFs and keeps a signing record with each signed document. You are responsible for deciding whether an electronic signature is appropriate for a document and for meeting any legal requirements for it. We do not give legal advice.

9. Acceptable use

You must not, and must not let others:

• upload malware or content that is illegal, or that infringes anyone’s rights;
• use MyDocUploads to harass, defraud or send spam to anyone;
• try to get into accounts, workspaces or systems you are not allowed to access, or test, probe or break our security without our written permission;
• copy, resell or rent MyDocUploads, or reverse engineer it except where the law allows; or
• use MyDocUploads in a way that harms the service or other customers.

We may remove content or suspend access that breaks these rules. Where we can, we will tell you first and give you a chance to fix the problem.

10. Security and availability

We use reasonable technical and organizational measures to protect your content, as described in our Privacy Policy and on our Security page. We work to keep MyDocUploads available, but we do not promise it will be uninterrupted or error-free. We may carry out planned maintenance and will try to schedule it at quiet times.

11. Third-party services

MyDocUploads works with services run by others, such as Stripe for payments and Google if you choose “Sign in with Google”. Your use of those services is also subject to their terms.

12. Suspension and termination

We may suspend or end your access if you break these Terms, do not pay, or if your use creates a security or legal risk for us or others. Where we can, we will give you notice and a chance to fix the problem. You may stop using MyDocUploads at any time. Sections 5, 6, 13, 14, 15, 16 and 18 continue to apply after your account ends.

13. Disclaimers

MyDocUploads is provided “as is” and “as available”. To the extent the law allows, we disclaim all warranties not stated in these Terms, including warranties of merchantability, fitness for a particular purpose and non-infringement. MyDocUploads supports your security and compliance work, but using it does not by itself make you compliant with any law or rule.

14. Limitation of liability

To the extent the law allows: (a) neither party is liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue or data, even if it knew they were possible; and (b) our total liability for all claims relating to MyDocUploads or these Terms is limited to the fees you paid us for MyDocUploads in the 12 months before the event that gave rise to the claim. These limits do not apply to your payment obligations or to your obligations under section 15.

15. Your responsibility for claims

You will defend and hold us harmless against claims by third parties that arise from your content, your use of MyDocUploads in breach of these Terms, or your breach of the law, and you will pay the resulting costs and damages that a court awards or that you agree to in a settlement.

16. Governing law

These Terms are governed by the laws of the State of Maryland, without regard to its conflict-of-laws rules. Any dispute will be heard in the state or federal courts located in Maryland, and both parties agree to those courts’ jurisdiction.

17. Changes to these Terms

We may update these Terms. If a change is material, we will tell customers by email or in the app at least 30 days before it takes effect. If you keep using MyDocUploads after the change takes effect, the new Terms apply.

18. General

These Terms and our Privacy Policy, together with any Business Associate Agreement or order form you sign with us, are the whole agreement between you and us about MyDocUploads. If any part is found unenforceable, the rest stays in effect. If we do not enforce a right, we have not given it up. You may not transfer these Terms without our written consent; we may transfer them as part of a merger, sale or reorganization. Neither party is responsible for delays caused by events beyond its reasonable control.

19. Contact us

Questions about these Terms: sales@mydocuploads.com.
By mail: Confluence Enterprises LLC, 3825 Leonardtown Road, Suite 5, Waldorf, MD 20601.